Shipping policy:
At Merdi, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders within UK. We sell exclusively to consumers in Italy, and all transactions are governed by the UK Consumer Code.
1. Free Shipping Throughout UK
We are pleased to offer Free Standard Shipping on all orders delivered within UK. There is no minimum order value required, and there are no hidden handling or processing fees. The price you see at checkout is the final price you pay.
2. Shipping Destinations
We ship exclusively to residential and commercial addresses within UK. At this time, we do not ship to:
International addresses outside UK
PO boxes or poste restante (general delivery) addresses.
Parcel forwarding services or third-party logistics hubs.
3. Order Processing and Preparation
All orders are processed and prepared for shipping within 1–3 business days (Monday to Friday, excluding UK and international public holidays).
Order cut-off time: 5:00 PM (GMT+1 / Dutch time). Orders placed after this time will begin processing on the next business day.
Confirmation: You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.
4. Estimated Delivery Times
We work with trusted international and local fulfillment partners to deliver your items. Because our products are shipped directly from our partners' warehouses to offer you the best value, please allow for the following estimated timeframes:
Our dispatch times are usually 5-11 working days, which are made up of two sections as follows:
1) Processing time: 1-3 working days processing time (order confirmation, customisation, quality inspection, packing)
2) Delivery time: 3-8 days delivery time (this is affected by the place of delivery, the time includes the period from our international shipping house to your door)
Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays.
5. Order Tracking
Once your order has shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel's progress. Please allow 24–48 hours for tracking information to update after the email is sent. You can track your order yourself at any time via our page: "Order Tracking" (at the top of the header menu) and contact us at any time if you have any questions.
6. Customs, Duties, and Taxes
Because your order may be shipped from our international fulfillment centers, it may be subject to Italian and European customs checks.
No additional charges: UK covers all customs duties, VAT, and clearance fees. You will never be asked to pay any additional costs upon delivery.
Transparency: Your parcel may indicate an international origin on the shipping label; this is a standard aspect of our direct-to-consumer sales model.
7. Delivery Issues and Damaged Items
Missing orders: If your order has not arrived within 15 business days, please contact us at support@merdi.uk . We will check with the courier and provide you with an update within 24 hours.
Item damaged on arrival: If your item arrives damaged, take a photo of the product and the packaging and email it to us immediately. We will arrange a free replacement at no cost to you. In most cases, you do not need to return the damaged item.
Incorrect address: Please ensure your shipping address is correct at checkout. Parcels cannot be redirected once they have been shipped.
Return Policy
Return of goods:
If you are not satisfied with your purchase, you may return the purchased items in their original condition within 30 days of delivery (please include tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service.
I have received a faulty item:
If you have received a faulty item, please contact our support team immediately with the following information:
-Your order number
-Which item is damaged
-A description
-Photographic evidence
If your parcel has been damaged on delivery, please take a photo and send it directly to our customer service team. All claims for damaged parcels must be made within 7 days of the delivery date. We cannot issue a refund, credit note or replacement without proof of damage from a member of our support team.
I have received the wrong item:
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:
-Your order number
-The name of the item you did not receive
-he name of the item you did receive
-A photo of the item you received
Exchange:
Unfortunately, you cannot exchange items with us. If you wish to do so, we recommend that you return the product to us and then order the correct product from us.
For faulty products:
If the product is faulty, has been damaged in transit or is otherwise defective, there is no return charge.