Frequently Asked Questions
After your payment is processed, we will immediately begin preparing your order. Processing typically takes 1 to 3 business days. Once shipped, delivery takes an average of 8 to 12 business days. You will receive a confirmation email with a tracking number as soon as your order is shipped.
At Merdi London, we offer free delivery on all orders, with no minimum purchase required. Therefore, you have no additional costs to worry about.
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can then track your package at any time via the carrier's website.
Yes, you have 30 days from receipt to return your items. Products must be unworn, unwashed, and in their original condition. To initiate a return, contact us by email and we will provide you with the necessary instructions.
Once we receive your return package, it will be processed within 5 to 7 business days. After validation, you will receive a confirmation email and the refund will be issued via the same payment method used for your order.
Yes, our clothes are sized according to the size guide indicated on each product page. We advise you to consult it before each purchase to choose the size that best suits you.
We accept several secure payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Klarna
- Apple Pay
- Google Pay
- Shop Pay
Yes, we offer digital gift cards that you can give to your loved ones. They are available in various amounts and can be used directly on our website.
Our customer service is available 24/7 by email. Write to us at support@merdi.uk and we will respond to you as soon as possible.
Yes, all items shown on our website are in stock. If a size or model is out of stock, this will be clearly indicated on the product page.
General Terms and Conditions of Sale
In the event of loss, non-return or inability to recover the product, administrative fees of up to 10% of the product value may be deducted from the refund.